Privacy Policy

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Privacy Promise

We take privacy very seriously and we’ve taken many steps to help safeguard your online information.

We promise you that:

• We will safeguard, according to strict standards of security, any information  you share with us.
• We will not share information you provide us without your permission.
• You can unsubscribe from our marketing communications at any time.

Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices for public review.

Please continue reading our Privacy Policy below for more information.

Introduction

RTL Media is committed to protecting your privacy and to ensuring that you are in control of the information that we maintain about you. The RTL Media privacy policy (“Privacy Policy”) explains what we will and will not do with your personal information. For purposes of this Privacy Policy, “personal information” means individually identifiable information about a user collected online, including a user’s first and last name, home or other physical address, e-mail address or telephone number.

RTL Media’s policies and procedures are based on the eight internationally recognized privacy principles issued in 1980 by the Organization for Economic Cooperation and Development in its Guidelines for Fair Information Practices. The principles pertaining to fair information practices in use at RTL Media are as follows:

• Use Limitation
• Individual Participation
• Security Safeguards
• Openness
• Collection Limitation
• Purpose Specification
• Data Quality
• Accountability
• GDPR Policy
• California Consumer Privacy Act

Use Limitation

RTL Media treats your personal information as confidential and does not disclose it or use it except as permitted by you, as described in this privacy policy, or as required by law, subpoena, court order, legal process or a warrant.

RTL Media will use your contact information, including email address, telephone number and/or postal address to communicate with you at various times. You may opt out of marketing communications but not other communications required to process your order or use this site.

If we are served with a civil subpoena seeking personal information about a RTL Media user, we will use reasonable efforts to notify the specified user of the request prior to disclosure of such personal information, so as to allow the user the opportunity to oppose the subpoena.

RTL Media will not provide your e-mail address, name, or other personal identifiers to merchants or marketers without your specific prior permission. RTL Media will follow the instructions you indicate through the RTL Media software interface.

RTL Media may engage third parties to perform analysis or data processing of our databases that involves access to your personal information, in order to better provide you with the services for which you joined. If RTL Media does so, it will ensure that such parties are contractually required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for RTL Media.

Individual Participation

As an RTL Media customer, you have access to, and appropriate control over, the data that RTL Media maintains about you, via our chat or via support@removethelace.com.

A request to revise or edit your personally identifiable information may not be accommodated if it would result in incorrect information. Requests for deletion of certain key information, such as e-mail address, may require closing the account.

Most requests for access to personal data are processed within seconds of being made through the RTL Media software Web interface. Some requests may take up to a few days to process, and the results may be delivered by e-mail.

Any other questions should be addressed to support(at)removethelace.com.

Information about a customer may be withheld or exempted from deletion if this is required by law or is part of a fraud investigation.

Unsubscribe Procedures

All users may at any time opt-out of our marketing by clicking on the opt-out link we include in every email we send.

Security Safeguards

We ensure information quality by employing advanced technology to protect our users’ data. We also have well-defined employee and network partner practices that protect the integrity of and access to our users’ information.

At RTL Media we employ security techniques and well-defined employee practices to ensure that data is protected from unauthorized access and use. We hold our employees and network partners accountable for maintaining the privacy and integrity of our users’ information.

RTL Media may engage employees, contractors, and other companies to perform work that involves access to personal information. If RTL Media does so, it will ensure that such parties are contractually required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for RTL Media.

RTL Media works to reduce the likelihood of loss, misuse, unauthorized access or disclosure, alteration, or destruction, but it is impossible to eliminate this possibility completely.

We conduct internal and external audits to determine the effectiveness of our compliance with our Privacy Policy. Our RTL Media-approved network partners are contractually and legally obligated to follow agreed-upon privacy practices. If an RTL Media user feels that they have experienced a violation of these privacy policies, they should contact us at admin@removethelace.com

Openness

RTL Media has a general policy of openness about developments, practices and policies with respect to personal data. RTL Media states in detail what personal data it collects and why it collects it.

RTL Media’s Web server may log key information about any visitor to the RTL Media website (both users and non-users), including the following elements:

• The URL of the page requested;
• The time and date of the request;
• The make and version of the web browser being used,
• The version and type of your operating system);
• The “Referrer” (the URL where you clicked on a link to get to RTL Media’s site);
• The IP address where a copy of the page you requested is to be sent for display by your browser.

We use this information in aggregate to get a better picture of where our visitors come from and how to plan for our future needs.

The web server logs may be used in the course of a fraud investigation.

The browser make and version also is used during your visit to indicate to you whether RTL Media’s software will run on your computer’s configuration. The URL may contain tracking codes used only for the purpose of auditing advertising.

Our Use of Cookies

At the present time, RTL Media will be using cookies to manage the session between your browser and our web site. Cookies will also be used to allow you to have a unique ID for access to our services. We will not collect any personally identifiable information via the use of cookies. Any information we collect using cookies will be used only for the purposes of web site administration and will not be shared with anyone. Should our policy change regarding the use of cookies, RTL Media will post those changes to our privacy policy.

A “cookie” is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser request some specific information. An example is when a browser stores your passwords and user IDs. They are also used to store preferences of start pages.

Cookies are used to make informed guesses about you. They can be used to access information about your web activities including things like sites you’ve visited, passwords and purchases you’ve made. Companies can only make guesses about who you are because cookies do not necessarily contain personal information about you. Cookies alone are not invasive of your privacy and actually provide benefits to you. Much of what you find on the web today is free because advertising, similar to television and radio, supports it. Advertising, in part, is driven by the information contained in cookies. Cookies provide an effective way for the web sites you visit to personalize your experience when you visit them. In fact, many sites actually require that a cookie be “dropped” on your computer in order for these sites to recognize you and work properly when you visit them.

Collection Limitation

RTL Media collects personal data about you only in ways that are fair and lawful. RTL Media collects only the personal data it has said it collects, and only in the ways it has said it collects it.

Purpose Specification

RTL Media always specifies the purposes for which it uses personal data, before collecting it. RTL Media will not use it for other purposes without first obtaining the customer’s consent.

Who Collects Your Information

RTL Media collects your information on servers under our control.

Information We Collect

When you purchase a subscription we ask you to specify contact information. These contacts include, First Name, Last Name, Email Address, Phone Number, Fax Number (optional), Company (optional), Address, City, State, Other State/Province (optional), Zip Code, Country. In addition, for credit card purchases, we require, credit card type, credit card number, and credit card expiration date.

This information is collected to allow us to use multiple means of contacting you and to help prevent fraud. Under no circumstances will we use this information for anything else not described in the privacy notice. Users can have access to review their information at any time my logging into their account. You can correct factual errors in your personally identifiable information by logging into your account and making the correction yourself. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Any personal information collected during the course of customer service (your home phone number, for example) will only be used for the purpose of customer service. This information will not be linked to your account, nor will it be shared with anyone else.

If you become an RTL Media user, you give us permission to use the information we have told you we use here, for the purposes stated here, according to the options you indicate via the RTL Media software and website.

Information We Share

RTL Media shares additional technical information (for instance: whether the e-mail program you use can receive html e-mail) collected during the e-mail address change registration process with our network partners, in order for our partners to send you e-mail messages in a format (for instance: html or text) that you can receive.

Data Quality

RTL Media does not collect personal data from you that is not relevant to the purposes stated in its Privacy Policy. RTL Media strives to keep all personal information accurate, complete, and up-to-date.

As described in our Terms and Conditions, RTL Media may terminate your account for various reasons, such as if you ask us to or if you stop using it for a long time.

After a reasonable period of time (consistent with business requirements such as accounting), the personal information associated with terminated accounts will be destroyed or removed. From time to time, RTL Media reduces the amount of data associated with active customers by converting older data into summary statistics or destroying it.

Accountability

RTL Media always has a person designated as its privacy ombudsman, who is accountable for ensuring that RTL Media protects its customers’ privacy. Questions, concerns, issues or complaints may be sent to support (at) RTL Media.com

If you have any questions regarding our privacy policy, please contact us at:

admin@removethelace.com

Policy Regarding Children’s Use of Our Site

RTL Media complies with the Children’s Online Privacy Protection Act. RTL Media does not knowingly collect information from children under the age of 18. RTL Media requires users of this site to be at least 18 years of age.

Business Transfers or Bankruptcy

As we continue to develop our business, we might sell or buy companies or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that RTL Media or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. RTL Media users will be notified of such business transfer or bankruptcy and be given the opportunity to opt-out of any such transfer.

California Consumer Privacy Act of 2018 (“CCPA”)

This section only applies to California residents. Where we collect, process, use, or disclose personal information that is subject to the CCPA, we are committed to processing your personal information in a transparent and fair manner and in compliance with the CCPA. This section describes the rights California residents have in relation to your personal information and provides the notices required by the CCPA.

YOUR CCPA RIGHTS

The CCPA grants California residents the rights described below.

Right to Know General Collection and Use of Personal Information (Access Request) . Under the CCPA, California residents have the right to request that RTL Media disclose what information we have collected, used, disclosed, or sold over the past 12 months. Once we receive and confirm your verifiable consumer request for such information, we will disclose to you, based on your specific request:

• The categories of personal information we collected about you over the past 12 months;
• The categories of sources from which the personal information is collected      over the past 12 months;
• The business or commercial purpose for collecting or selling that personal      information over the past 12 months;
• The categories of third parties with whom we shared your personal information over the past 12 months;
• If we disclosed your personal information for a business purpose, the personal information categories that each category of recipients obtained; and/or
• If we sold your personal information for a business purpose, the personal      information categories that each category of recipients purchased.

Right to Know Specific Pieces of Personal Information (Data Portability). Upon your verified request for such information, we will disclose to you certain specific pieces of personal information we have collected about you over the past 12 months.

Right to Request Deletion. You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, and direct our service providers to do the same, unless an exception applies.

Some of the exceptions that would allow us to deny a request for deletion include if the information is necessary for us or our service provider(s) to do the following:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated      within the context of our ongoing business relationship with you, or      otherwise perform a contract we have with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer      expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right to Opt-Out of Sale of Personal Information. You have the right to direct businesses that sell personal information to not sell your personal information (the “right to opt-out”). RTL Media currently does not sell personal information of California residents to third parties, including the personal information of California residents who are under 18 years of age.

Right to Non-Discrimination. You have the right not to be discriminated against for having exercised the rights established by the CCPA. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

EXERCISING YOUR CCPA RIGHTS

This section of our Privacy Statement explains how a California resident can exercise their rights.

To exercise your right to know or your right to deletion, you or your authorized agent may submit a verifiable consumer request in one of the following ways:

• Submit a ticket via admin@removethelace.com.

Upon receipt of your request to know or request for deletion, we will confirm receipt within 10 business days. If we are able to verify your request, we will make our best effort to respond within forty-five (45) calendar days of our receipt of your request. If we require more time (up to 45 additional calendar days), we will inform you of the reason and extension period in writing.

Additional Information About Requests to Know

When responding to a request to know, we will not disclose information to you if we cannot verify your identity.

The CCPA allows a California resident to make a verifiable consumer request to know only twice within a 12-month period. Additionally, the verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are: (i) the person about whom we collected personal information, or (ii) an      authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Additional Information About Requests to Delete

When responding to a request for deletion, we will specify the manner in which we have deleted your personal information, in accordance with the CCPA. We will not delete your information if we cannot verify your identity. For us to verify your identity, you must provide sufficient information that allows us to reasonably verify you are: (i) the person about whom we collected personal information, or (ii) an authorized representative.

DESIGNATING AN AUTHORIZED AGENT

Only you as a California resident, or a person registered with the California Secretary of State that you authorize to act on your behalf (Authorized Agent), may make a verifiable request to know or a request for deletion. If you are using an Authorized Agent to exercise your CCPA rights, we require the Authorized Agent to provide us with written confirmation that you have authorized them to act on your behalf. We may also verify the identity of the Authorized Agent.

HOW WE VERIFY CALIFORNIA RESIDENTS’ REQUESTS TO KNOW AND REQUESTS FOR DELETION

We will not respond to requests to know or requests for deletion unless we can verify your identity to a reasonable degree of certainty. To verify your identity, when feasible, we will use information about you that we already have; however, on occasion we may need to request additional information, which we will use only for the purposes of verification. We may also use a third-party identify verification service.

The information we need to verify your request will depend on the type of request, the sensitivity of the personal information requested, and/or the risk of harm to you. Upon receipt of your request, we will notify you if we need additional information from you to verify your request.

NOTICE AT COLLECTION OF PERSONAL INFORMATION (FOR CALIFORNIA RESIDENTS)

This  Notice at Collection of Personal Information (“Notice at Collection”)  is part of RTL Media’s privacy policy and includes details about the personal information we collect from California residents and the purposes for which that personal information will be used. This Notice at Collection applies solely to California residents (“California consumers” or “you”). We adopt this Notice at Collection in accordance with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice at Collection.

Personal Information We Collect About You

RTL Media collects personal information, which the CCPA defines as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular California consumer or household. In particular, we may collect the following  categories of personal information  from or about you:

• Customer Contact Data includes first name, last name, username or similar identifier, email and phone.
• Financial Data  includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (“IP”) address, cookies, java script, web beacons, clear gifs, HTTP headers, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the      devices you use to access Covered Sites.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, survey responses, and any unsolicited personal information not otherwise covered by this Privacy Statement that you choose to submit in an enquiry or webchat, on a blog      forum or otherwise on our Covered Sites or in person to a RTL Media      representative at an event.
• Usage Data includes information about how you use the Covered Sites (for example time of day, duration of visit, pages visited, actions taken on pages, or other automatically collected meta-data), and/or our products and services.
• Marketing and Communications Data includes your communication preferences in receiving marketing from us and third parties.

How We Use Your Personal Information

We will only use your personal information in a manner that is consistent with applicable laws. Most commonly, we will use the categories of personal information identified above for the following business purposes:

• For the provision of our Covered Products and Services or the operation of our business or a third party’s business. Personal information may be made available to RTL Media businesses if necessary for the provision of our Products and Services, account administration, sales and marketing, customer and technical support, and business and product development, for instance. All employees and contractors are required to follow our data privacy and security policies when handling personal information.
• Where we need to perform a contract that we have entered into with a third party or you or in order to take steps at your request prior to entering into a contract.
• To protect the security and integrity of our business, our products and services, or sites.
• Where we need to protect your interests (or someone else’s interests).
• Where it is needed in the public interest or for official purposes.
• In connection with the sale, merger, acquisition, or other reorganization of our business. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is RTL Media’s practice to seek appropriate protection for information in these types of transactions.
• For compliance with legal obligations and protection of RTL Media and others. Specifically, we may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime, loss prevention, or fraud. We may also use personal information to meet our internal and external audit requirements, and as we otherwise believe to be necessary or appropriate: (i) under applicable law, which may include laws outside your country of residence; (ii) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (iii) to enforce or apply our contractual rights; and (iv) to otherwise protect our rights, privacy, safety, or property, or those of other persons.
• For marketing purposes. Specifically, we may use your personal information (including cookies – for more information on how we use cookies, please see below) to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing).
  • Where  it is necessary for the purposes of our legitimate interests or those of  a third party (e.g., for the provision of our services or products, the  operation of our business or a third party’s business, or the marketing  of products or services by us to you in circumstances where you have  already bought or subscribed for similar RTL Media products or services)       and your interests and fundamental rights and freedoms do not override  our legitimate interests.
  • You may receive marketing communications from us if you have purchased product or services from us, we have identified similar products or services that may be relevant for you and, in each case, you have not opted out of receiving that marketing.
  • We will get your express opt-in consent before we market products or services to you that are not similar to products or services you have purchased from us before, or if we share your personal information with any company outside the RTL Media group of companies for marketing purposes.
  • You can ask us or third parties to stop sending you marketing messages at any time. If you receive a marketing communication from us, the communication will contain an option to opt out of further communications. If you receive a marketing communication from one of our business partners, or from social media providers, you should opt out with that entity       directly. You can also contact support at any time to opt out using the details given at the end of this Privacy Statement.
• We may disclose your personal information to entities other than RTL Media for business purposes. When we disclose personal information, we do so in accordance with our data privacy and security requirements.
• We will only use your personal information for the purposes for which we collected it, including where we reasonably consider that we need to use it for a reason that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you as required by law.

Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.

Collection of Data

Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the products and/or services that are likely to be of more interest to you. Specifically, collect information about your activity on our site(s) to enable us to:

• measure and analyze traffic and browsing activity on our site(s)
• Show advertisements for our products and/or services to you on third-party sites

Opting-Out

Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest based advertising

The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
The EDAA’s opt-out platform: http://www.youronlinechoices.com/
The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

Notification of Changes

The foregoing policy is effective as of July 2024. RTL Media reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of RTL Media’s services following the posting of changes to these terms will mean you accept those changes.